Deloitte Experience

Global Director Project Delivery (11/2006 – 5/2009)

Responsible for the Project Delivery for the Global Office of Information Management. Direct responsibility for Project Management resources within the Global PMO.

  • Further roll-out of the global PMO processes within the DTS organization
  • Microsoft Project Server 2007 roll-out, including project template development and training
  • Development of a resource management model
  • Development of a Project/Program/portfolio Reporting framework
  • Stakeholder management for main programs
  • Coaching and training of Project Managers

Global DTS PMO & Client Management Director (11/2003 – 11/2006)

As the DTS PMO Director I was responsible for a virtual team of 20 + Project Managers. These PM’s were responsible for the successful implementation of global ICT projects, and data center and solution center upgrades.

  • Set up the PMO function within Deloitte Technology Services
  • Global roll-out of major infrastructure upgrades and new technologies
  • Microsoft Project Server 2003 roll-out
  • Introduction of a Project Management methodology (Prince II/PMBOK)
  • Coaching (sometimes part-time) Project Managers

As DTS Client Management Director I was responsible for the continuous communication between the Global ICT Organization and the ICT organizations in the local countries.

  • Leading a virtual team of 8 Client Managers and Project managers spread worldwide
  • Introduction of Service Level Agreements and the Service Management role.
  • Escalation point and relationship manager for the other sections within the Global Office of Information Management
  • Alignment of the local ICT strategy with the overall strategy
  • Global standardization of technologies and purchasing policy
  • Facilitating Best Practices between different countries
  • Auditing of ICT maturity in the countries.

As Client Management Director I was also responsible for setting up a global helpdesk in Prague, which provides support to both internal and external customers. I developed a Global Service Support model for Deloitte that integrates the global and decentralized support entities worldwide. This organization consists of 17 people and delivers 24 x 7 service.

  • Development of a global support model (ITIL based)
  • Consolidation and relocation of the regional helpdesks in 1 Central helpdesk in Prague
  • Recruiting of 17 new people in Prague where the regional helpdesks were reintegrated in the local help desks.
  • Preparation of Support procedures and documentation
  • Training of agents in all global applications (75 +)
  • Matching the process interfaces with the local help desks